Request a training for: Handling Emotional Callers/Customers

Even the strongest customer service teams can be challenged by the intensity of callers who may be in a highly-charged emotional state. This webinar focuses on de-escalation strategies, and the importance of safety, self-care and decompression to prevent burnout. Techniques for staying solution-focused will be discussed, to include how adjusting our own expectations and communicating empathy and compassion can help with problem solving.

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Trainings are designed to be one hour in length. Requests for shorter or longer sessions can be noted below.

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Request a training for: Handling Emotional Callers/Customers

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Company Culture and Challenges

Primary Contact for This Training

Submit Request