Request a training for: Handling Emotional Callers/Customers

Even the strongest customer service teams can be challenged by the intensity of callers who may be in a highly-charged emotional state. This webinar focuses on de-escalation strategies and the importance of safety, self-care, and decompression to prevent burnout. Learn about techniques for staying solution-focused will be discussed, including how adjusting our own expectations and communicating empathy and compassion can help with problem solving.

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Request a training for: Handling Emotional Callers/Customers

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Company Culture and Challenges

Primary Contact for This Training

Submit Request