Request a training for: Developing a Customer-Focused Attitude

Customer service skills are key to providing a positive and productive experience. Not only do we deal with the external customer, but we also interact with internal customers—our coworkers. This workshop will help participants recognize their strengths and weaknesses in this area. Other topics include dealing with angry or difficult customers, diffusing difficult situations, and “the five foundations for a successful customer interaction,” which helps participants recognize opportunities for improving customer service and retention.

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Request a training for: Developing a Customer-Focused Attitude

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Company Culture and Challenges

Primary Contact for This Training

Submit Request