Request a training for: Developing a Customer-Focused Attitude
It is critical to evaluate the effectiveness of our customer service skills. Not only do we deal with the external customer, but we also spend time interacting with internal customers, our coworkers. This workshop includes a self-test, which helps participants recognize their strengths and weaknesses in this area. Other topics include dealing with angry or difficult customers, diffusing a difficult situation and "five foundations for a successful customer interaction," which helps participants recognize opportunities for improving customer service and retention.