Request a training for: Developing a Customer-Focused Attitude

Customer service skills are key to providing a positive and productive experience. Not only do we deal with the external customer, but we also interact with internal customers—our coworkers. This workshop includes a self-test to help participants recognize their strengths and weaknesses in this area. Other topics include dealing with angry or difficult customers, diffusing difficult situations, and “the five foundations for a successful customer interaction,” which helps participants recognize opportunities for improving customer service and retention.

Company Name

Event Type

Preferred Date(s) and Time(s). We ask for 3-4 weeks advanced notice for scheduling.

Time Zone

Trainings are designed to be one hour in length. Requests for shorter or longer sessions can be noted below.

Approximate Participants

Industry Type

Company Culture and Challenges

Culture: (Please provide participants population, age range, job responsibilities)

Please share more details about why you are booking this training.

Primary Contact for This Training

Name

Title

Telephone

Email Address

Submit Request

Please provide any additional details for trainer to include: webinar platform that will be used if applicable, where to park & dress attire if onsite, etc...

Request a training for: Developing a Customer-Focused Attitude

Location

Company Culture and Challenges

Primary Contact for This Training

Submit Request